Tesco reluctant to refund Christian woman who unknowingly bought halal lamb

A Christian woman who unknowingly bought a joint of halal lamb from Tesco returned it to the store for a refund. The duty manager told her she could not have a refund unless the meat was 'faulty'.

Upon pointing out that a muslim wouldn't be treated in the same way, the woman was finally given a refund.

I have tried time and time again to get Tesco to answer my questions on the meat they sell but have never been given a response.

Yesterday I again sent emails to five top supermarkets including Tesco. So far I have had a response from two of them...

WAITROSE

Thank you for your e-mail.

In light of recent media reports we would like to take this opportunity to clarify our policy regarding our lamb.

Our approach and priority for all of our meat is to ensure animal welfare of the highest standard, approved by the Humane Slaughter Association (HSA). Our practices are also in line with the recommendations of Compassion in World Farming and the RSPCA.

All our lamb is electrically stunned before slaughter meaning that animals are unconscious and are not subjected to pain. UK law currently permits halal slaughter both with stunning and without.

Other UK supermarkets also follow this practice.

To give our customers a choice, our Duchy Originals from Waitrose lamb is not halal.

However, we will continue to allow the halal blessing for the rest of our lamb so that abattoirs can sell the parts of the carcass that we don't use to other markets - this minimises food waste, keeps prices down for our customers and helps our farmers to compete against foreign imports.

We have placed information about the slaughter process for our lamb on our website so that customers can make an informed decision.

Regards,
Chris Zawadzki
Waitrose Customer Sales and Support.

CO-OP/ SOMERFIELDS

Dear XXXXXXX

Thank you for your email concerning the sale of halal meat.

I hope that you will find the following information useful and that it will alleviate the concerns that you have regarding this matter.

All own-brand fresh and frozen meat and poultry sold in Co-operative and Somerfield stores has been humanely stunned prior to slaughter, and all abattoirs and processing plants supplying our own-brand products are required to work to the standards laid down by the Humane Slaughter Association in their Codes of Practice.

All our own-brand meat and poultry, with the exception of seasonal New Zealand lamb, is British Farm Assured. We require the New Zealand farms, abattoirs and processing plants to adopt the same high welfare standards as we expect from sites in the UK.

As is the case with the overwhelming majority of lamb from New Zealand, our own-brand lamb from New Zealand is slaughtered in accordance with halal procedure, but, as detailed above, all animals are humanely stunned prior to slaughter. As the process used for all our own-brand lamb is essentially the same, and the welfare of the animal is not compromised at any stage, we do not label any of the lamb as halal.

All our own-brand British lamb has been humanely stunned prior to slaughter, to the standards laid down by the Humane Slaughter Association in their Codes of Practice. We do not specify halal in our product specification, although some supplying sites do produce (pre-stunned) halal lamb for other customers.

We sell British lamb and New Zealand lamb seasonally. We do not sell any own-brand halal beef or chicken. We sell a halal-labelled branded chicken range in three stores in London, but again the birds used for these products are pre-stunned before slaughter.

I do hope that the above information provides you with reassurance. Should you require any further information or assistance please contact me on our Freephone number 0800 0686 727 or by email to my personal mailbox danielle.lewis@co-operative.coop

Yours Sincerely

Danielle Lewis Customer Relations Office

As soon as I receive a response from the other stores I will put them up.

Co-Op refuses to serve one of our returning soldiers for being in uniform

Is it any surprise that one of our soldiers returning from Afghanistan has been refused service in the New Addington, Croydon, Co-Op, when you consider the demographics? It is under 60% white. I'll let you guess what half the other 40% is made up of.

Here's the story...

A hero soldier who had just arrived home from a tour of Afghanistan was refused service at a supermarket after being told they didn't serve people in army uniform.

Sapper Anthony Walls, of the 21 Engineer Regiment, popped into the Co-op in Croydon for some beers after a gruelling 34-hour journey from Kandahar.

The 27-year-old, said it was his 'first hour back in the real world' after dodging Taliban bullets for the past four-and-a-half months helping build 'the most dangerous road in Afghanistan'.

But when he arrived at the till to pay he was met with a blank stare from the cashier, who refused to serve him and called for her manager.

When the manager turned up he told him he 'couldn't do anything about it' and refused to serve him while he was in uniform.

The patriotic soldier - who was on his way to his three-year-old nephew Jack's birthday party - simply left his beer at the check-out and walked out of the shop in daze.

He said: 'I was shocked and deeply hurt.

'All I was thinking about was getting home to Jack in time to wish him a happy birthday.

'It was great to be home after a difficult journey and I just thought I'd grab a couple of beers - a luxury I hadn't had in a while.

But when I came to pay the cashier refused to serve me and rang her bell.

'A male supervisor came along and the cashier explained she was refusing to serve me because I was in uniform.

'He looked at me and said "I can't do anything about it".

'I put the beer down and walked out.'

Anthony, who joined up when he was 17, said it was 'tough' in Afghanistan and that he had witnessed the death of one of his best pals, Sapper Daryn Roy, who died at the age of 28 in an IED explosion in May this year.

He added: 'It's really tough out there. Sometimes the only thing that keeps you going is the support and love from home. I appreciate the Co-op cashier may have had her own opinions about the war, but we are just doing a job and laying our lives down for this country. A little respect and appreciation would be nice.'

Anthony's sister Claire Lloyd, 33, said she was 'disgusted' at her brother's treatment at the Co-op store in New Addington, Croydon.

The mother-of-four said: 'I am so proud of Anthony - he works hard and willingly puts his own life on the line every day.

'To come home to this kind of treatment is disgusting.

'I feel he deserves an apology in person from the Co-op. Anthony and his colleagues are the unsung heroes of this country - they deserve the respect and civility extended to anyone else in a uniform.'

A spokesperson for The Co-operative said: 'This was a genuine mistake on the part of our two members of staff, and has nothing to do with anyone’s ethnicity, religion or personal views (pull the other one). We have apologised to the soldier in question and hope to welcome him back to the store.

'We do not have a policy that states that when wearing uniform, members of the armed forces should not be served alcohol or cigarettes and are all welcome in our stores.'